Web Purchase Returns and Exchanges

The Lash and Brow Institute is committed to making your shopping experience a success and trusts that you will be happy with your purchase. However, if the product is faulty or significantly different from that described or if you simply change your mind and are not 100% happy with your purchase, we are happy to provide you with a refund or exchange within 14 working days of receipt of the product. Subject to the conditions stipulated below.

Course Disclaimer
Please carefully read and understand the following terms and conditions before enrolling in our online courses:

1. Non-Refundable Access:
Once access to our online courses has been granted and course materials have been made available to you, we regret to inform you that all purchases are non-refundable. This policy is primarily due to the nature of digital content and the protection of intellectual property rights.

2. Intellectual Property Rights:
All course materials, including but not limited to videos, texts, documents, graphics, and any associated content, are protected by copyright and other intellectual property rights. These rights are owned by the Lash & Brow Institute. By enrolling in our courses, you agree not to reproduce, distribute, share, or otherwise infringe upon these intellectual property rights. Any unauthorized use or distribution of course materials may result in legal action. Course materials may only be accessed by students who originally purchased the course.

3. Impairments or Technical Issues:
We understand that technical issues or impairments may arise during your access to our courses. While we will make every reasonable effort to assist you in resolving these issues, we cannot offer refunds on the basis of such difficulties. It is the responsibility of the student to ensure that they have the necessary equipment, internet connection, and software to access our courses successfully.

4. Resale and Unauthorized Teaching:
It is strictly prohibited to resell our course materials or use them to teach others without obtaining explicit written consent from the Lash & Brow Institute. Any attempt to resell, distribute, or use our course materials for teaching purposes without proper authorization may result in legal action.

By enrolling in our online courses, you acknowledge and agree to abide by these terms and conditions. We take the protection of our intellectual property seriously and will take legal action to enforce our rights if necessary.

If you have any questions or concerns about these terms and conditions, please contact our customer support team before enrolling in our courses.

Thank you for choosing the Lash & Brow Institute for your online learning needs. We look forward to helping you achieve your educational goals.

To return your faulty / significantly different product for a refund, please follow these steps:

1. Kindly be directed to our contact us page and fill out an exchange/refund request along with your order number.

2. Upon review and approval we will send you an email with instructions on how to process your return, including a return shipping address.

Points to note: 

Package the product to be returned in a well-sealed box (preferably the one it was delivered in) together with:

– Copy of the invoice

Upon receipt of the returned product, we will assess whether the product is faulty, used or significantly different to that shown or described to you, we will either exchange the product for a similar or another product or credit your account. A full refund may also be considered should this be your preference. Refunds will be credited only to the card used to make the original payment.

Please note that you will be responsible for the cost of courier in returning the product to us except in the case when the product is faulty or significantly different to that described. 

Incorrect product delivered?

Should we deliver an incorrect product, which does not meet your order or as described on the website, please notify us. We will collect the product at no cost and replace this with the correct product or provide a full refund. Please note that the incorrect product should be treated in accordance with the following guidelines

  • It is still in its original packaging, unopened and unused, with all original labels and/or stickers still intact. 
  • Any seals on the product should not have been tampered with and/or opened or damaged;
  • No parts or pieces of the product or packaging are missing whatsoever;
  • The return is logged, processed, and returned by you within 14 days of the initial date of purchase

Any damage incurred to this product upon inspection by us may result in disqualification of return or refund. If the above could not be achieved for any reason, please get in touch with us at  frontdesk@lashbrowinstitute.co.za and we are more than happy to treat each case accordingly. 

Products not qualifying for a return or refund

The following products do not qualify for a return, exchange, or refund whatsoever:

  • An electronic gift card;
  • Any beauty product, cosmetic or fragrance that has been opened, tested, or used, unless defective.
  • No refunds on tweezers due to the sensitivity of the tips and incorrect handling. All tweezers undergo a quality check before shipping